Privacy Policy

1. Introduction

sund4d ("Company", "We", "Us", "Our") is committed to protecting the privacy and personal data of all users ("User", "Member", "You", "Your") who access and use our online gaming platform. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information in accordance with applicable data protection laws and international best practices.

By registering an account, accessing the sund4d platform, or using any of our services including sports betting, live casino, slot games, and lottery products, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, you must discontinue use of our platform immediately.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your relationship with sund4d. We reserve the right to update, modify, or amend this Privacy Policy at any time, and such changes will take effect immediately upon publication on this page. Your continued use of the platform after any changes constitutes acceptance of the revised policy.

2. Information We Collect

sund4d collects various categories of personal information to provide, maintain, improve, and secure our services. The types of information we collect include:

• Registration Information: When you create an account, we collect your full legal name, date of birth, residential address, email address, mobile phone number (with Indonesian country code +62), and any government-issued identification documents required for age and identity verification (KYC compliance).
• Financial Information: To process deposits and withdrawals, we collect your bank account details (account number, account holder name, bank name such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, payment method preferences, and currency settings (IDR/Rupiah).
• Account Activity Data: We automatically collect data about your interactions with the platform, including login timestamps, IP addresses, device identifiers, browser type and version, operating system, screen resolution, language preferences, session duration, pages visited, games played, bets placed, winnings, losses, bonus claims, and customer support interactions.
• Communication Records: All communications you have with our customer support team via live chat, email, WhatsApp, or other channels are recorded and stored for quality assurance, training, dispute resolution, and regulatory compliance purposes.
• Technical and Device Information: We collect information about the devices you use to access sund4d, including device type (mobile, tablet, desktop), unique device identifiers, hardware model, network connection type (Wi-Fi, mobile data), geolocation data (with your consent), and cookies or similar tracking technologies.
• Verification Documents: To comply with anti-money laundering (AML) regulations and prevent fraud, we may request copies of your national identity card (KTP), passport, driver's license, utility bills, bank statements, or other documents that prove your identity, age (21+), and residential address within Indonesia.

We collect this information through direct input during registration, automatic data collection technologies (cookies, log files, web beacons), third-party payment processors, and verification service providers. All data collection is conducted in compliance with applicable privacy laws and is limited to what is necessary for the legitimate purposes outlined in this policy.

3. How We Use Your Information

sund4d uses your personal information for the following lawful purposes:

• Account Management: To create, maintain, and administer your user account, verify your identity and eligibility (21+ age requirement, Indonesian residency), authenticate login attempts, and prevent unauthorized access or duplicate accounts.
• Service Provision: To provide access to our sports betting, live casino, slot, and lottery services, process your wagers and game plays, calculate and credit winnings, handle deposits and withdrawals, and maintain accurate balance records in Indonesian Rupiah (IDR).
• Payment Processing: To facilitate secure transactions through Indonesian banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), verify payment authenticity, prevent fraud, and comply with financial regulations.
• Compliance and Security: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, detect and prevent fraud, money laundering, underage gambling, collusion, cheating, or other illegal activities, and respond to legal requests from regulatory authorities or law enforcement.
• Customer Support: To respond to your inquiries, resolve disputes, provide technical assistance, and deliver 24/7 customer service in both English and Indonesian through live chat, email, and WhatsApp channels.
• Marketing and Promotions: With your consent, to send you promotional offers, bonus notifications, special deals, tournament announcements, newsletters, and personalized marketing communications via email, SMS, push notifications, or in-platform messages. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze user behavior patterns, game preferences, betting trends, and platform performance in order to improve our services, develop new features, optimize user experience, and ensure system stability and security.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, provide responsible gaming tools, and offer support resources to users who may need assistance with gambling-related issues.

All data processing activities are conducted on the legal basis of contract performance, legal compliance, legitimate business interests, and your explicit consent where required. We do not use your personal information for purposes incompatible with those disclosed in this policy without your prior consent.

4. Data Sharing & Disclosure

sund4d does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

• Payment Service Providers: We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals securely.
• Identity Verification Services: We may share identification documents and personal details with third-party KYC and AML compliance service providers to verify your identity, age, and address as required by regulatory obligations.
• Technology and Infrastructure Partners: We share technical data with hosting providers, cloud storage services, content delivery networks (CDNs), cybersecurity firms, and other technology vendors who support the operation and security of the sund4d platform.
• Game Providers: When you play slots, live casino games, or other third-party content, certain gameplay data may be shared with game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) to enable game functionality and ensure fair play.
• Marketing and Analytics Services: With your consent, we may share anonymized or aggregated data with marketing platforms, analytics tools, and advertising networks to measure campaign effectiveness and improve targeting, ensuring no individually identifiable information is disclosed.
• Legal and Regulatory Authorities: We may disclose your personal information when required by law, in response to valid legal process (subpoenas, court orders, search warrants), to comply with licensing obligations, or to protect the rights, property, safety, or security of sund4d, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction involving sund4d, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

All third-party service providers are contractually bound to handle your data securely, use it only for the specified purposes, and comply with applicable data protection laws. We conduct due diligence on all partners to ensure they maintain appropriate security standards.

5. Data Security

sund4d employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols, ensuring that sensitive information such as passwords, financial details, and personal data cannot be intercepted by third parties.
• Secure Data Storage: Personal information is stored in secure, access-controlled databases hosted in certified data centers with redundant backup systems, fire suppression, environmental controls, and 24/7 physical security monitoring.
• Access Controls: We implement role-based access controls (RBAC) to ensure that only authorized personnel with a legitimate business need can access personal data. All access is logged and regularly audited.
• Firewall and Intrusion Detection: Our infrastructure is protected by advanced firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), and real-time threat monitoring to detect and block malicious activities.
• Regular Security Audits: We conduct periodic security assessments, penetration testing, vulnerability scans, and compliance audits to identify and remediate potential weaknesses in our systems.
• Employee Training: All sund4d employees with access to personal data receive mandatory training on data protection principles, confidentiality obligations, and secure handling practices.

While we take all reasonable precautions to protect your data, no method of internet transmission or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. If you suspect unauthorized access, please contact our support team immediately.

6. Data Retention

sund4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain accurate business records.

Specifically, we retain:

• Account Information: For the duration of your active account plus a minimum of five (5) years after account closure, as required by anti-money laundering regulations and financial record-keeping laws.
• Transaction Records: Deposit, withdrawal, and betting history are retained for a minimum of seven (7) years to comply with financial auditing requirements and tax regulations in multiple jurisdictions.
• Communication Records: Customer support interactions, emails, and chat transcripts are retained for three (3) years for quality assurance, training, and dispute resolution purposes.
• Identity Verification Documents: KYC documents (ID cards, passports, utility bills) are securely stored for the duration of the customer relationship plus five (5) years after termination, as required by AML compliance standards.
• Marketing Consent Records: Records of your marketing preferences and consent status are retained until you withdraw consent, plus an additional period necessary to demonstrate compliance with data protection laws.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention schedule and deletion procedures. Anonymized data that cannot be linked back to an individual may be retained indefinitely for statistical analysis and research purposes.

7. Your Privacy Rights

As a sund4d user, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of all personal information we hold about you, including account details, transaction history, and communication records. We will provide this information in a structured, commonly used, and machine-readable format within thirty (30) days of your request.
• Right to Rectification: If any of your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or update. You can modify most information directly through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may retain certain information where required by law or for legitimate business purposes (such as fraud prevention or regulatory compliance).
• Right to Restriction: You may request that we temporarily restrict processing of your personal data while we verify the accuracy of disputed information or assess whether you have a legitimate ground for requesting deletion.
• Right to Data Portability: You have the right to receive your personal data in a portable format and, where technically feasible, to request that we transfer it directly to another service provider.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time by clicking the "unsubscribe" link in promotional emails or adjusting your communication preferences in your account settings.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your full name, account username, and a description of your request. We will respond within thirty (30) days and may request additional verification to confirm your identity before fulfilling your request.

8. Cookies & Tracking Technologies

sund4d uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your browsing experience, analyze site usage, personalize content, and deliver targeted advertising. A cookie is a small text file placed on your device that allows us to recognize you on subsequent visits and remember your preferences.

We use the following types of cookies:

• Essential Cookies: These are strictly necessary for the platform to function and cannot be disabled. They include authentication cookies that keep you logged in, security cookies that detect fraud, and session cookies that maintain your browsing state.
• Performance Cookies: These collect anonymous data about how users interact with the site, such as which pages are visited most frequently, load times, and error messages. This information helps us improve site performance and user experience.
• Functionality Cookies: These remember your choices (language preference, display settings, favorite games) to provide a more personalized experience on repeat visits.
• Marketing Cookies: With your consent, these track your browsing activity across the sund4d platform and, in some cases, across other websites, to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though disabling essential cookies may impair site functionality. Please note that opting out of marketing cookies does not mean you will stop seeing advertisements, but they will be less tailored to your interests.

9. Children's Privacy

sund4d is intended exclusively for adults aged 21 years or older, in accordance with Indonesian legal requirements and responsible gaming standards. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21, and we do not permit anyone under 21 to register an account or use our services.

If we discover that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our systems and terminate the associated account. If you believe that we may have collected information from a minor, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Parents and guardians should monitor their children's internet usage and ensure that minors do not access age-restricted gambling sites. We recommend using parental control software and device-level restrictions to prevent unauthorized access by underage users.

10. International Data Transfers

sund4d operates an international online gaming platform and may transfer your personal information to servers located outside the Republic of Indonesia, including to jurisdictions where data protection laws may differ from those in your country of residence. All such transfers are conducted in accordance with applicable data protection regulations and are subject to appropriate safeguards to ensure the security and confidentiality of your data.

When transferring personal data internationally, we rely on one or more of the following legal mechanisms: Standard Contractual Clauses (SCCs) approved by relevant data protection authorities, adequacy decisions recognizing equivalent levels of protection in the destination jurisdiction, Binding Corporate Rules (BCRs), or your explicit consent where required.

Our third-party service providers, including payment processors, game studios, cloud hosting providers, and technology vendors, may also process your data in countries outside Indonesia. We ensure that all such providers are contractually bound to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

sund4d reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Any material changes will be prominently communicated through a notice on our homepage, an email notification to registered users, or an in-platform alert upon your next login.

The updated Privacy Policy will take effect immediately upon publication on this page, and the "Last Updated" date at the bottom of the policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Your continued use of the sund4d platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must discontinue use of our services and may request deletion of your account and personal data, subject to our legal retention obligations.

12. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our Data Protection Officer and customer support team. We are committed to addressing your privacy concerns promptly, transparently, and in full compliance with applicable data protection laws.

You may reach us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the sund4d platform with Indonesian-speaking and English-speaking agents
• WhatsApp: Contact our customer service team for assistance with privacy inquiries

When contacting us about a privacy matter, please include your full name, registered email address, account username (if applicable), and a detailed description of your inquiry or request. We aim to respond to all privacy-related communications within thirty (30) days. If your request is particularly complex or voluminous, we may extend this period by an additional thirty (30) days and will notify you of the extension and the reasons for the delay.

Last Updated: January 2026